Digital Transformation of Healthcare

We started with the client’s request to redesign the existing solution, which resulted in a digital transformation. And this transformation contributed to the overall modernization of providing healthcare. One of the first steps we had to take was to create wireframes to clarify our ideas with the client. At this stage, the UX experts already consulted the UI designers and the EUC team to set up the perfect onboarding process in the resulting application. During the UX layout design phase, we had to consider that this exact phase decides how easy the system will be for the users to understand, navigate and manipulate. The next step was coding, from integration to launching the entire system in two mobile app interfaces – iOS and Android.

We have managed to integrate all necessary features, such as SSO, which allows the user to log in to all EUC systems in one place. The testing phase followed. The extensive client zone and interactive environment required several rounds of testing to identify every little hint of a problem. The result is an app which provides the user with 24/7 on-call doctors, serves as a calendar for doctors’ appointments, allows the user to buy their medicine online in the e-shop and summarizes the patient’s medical history using a medical history form. We wanted to provide the users with maximum comfort, and so we emphasized the function of easily activating and deactivating any app feature on the basis of the patient’s preferences.